FAQ

Answers about our toothbrushes, bulk orders, shipping and more. Can't find yours? Contact us.

Help center

FAQ

Answers about our toothbrushes, bulk orders, shipping and more. Can't find yours? Contact us.

Frequently asked questions

What's the difference between your adult toothbrushes?

All have soft, rounded, contour-trimmed bristles. The Classic and Tongue Cleaner brushes add a tongue cleaner. The Gum-Massage brush has rubber outer bristles. The Translucent has a wide grip, and the charcoal brushes have charcoal-infused bristles. See the comparison table.

Are the toothbrushes individually wrapped?

Yes. Every SmartSmile toothbrush is individually blister-packed.

Which size is right for my child?

For little kids, the Paw Print and Suction Cup brushes have compact heads. Older kids can move up to the Youth brush. If you're unsure, ask your child's dentist.

How often should we replace toothbrushes?

Every 3 to 4 months, or sooner if the bristles fray (American Dental Association). That's about 4 brushes per person per year. You can set an email reminder.

Do you sell in bulk?

Yes. Brushes and floss come in 72-packs, and the bulk builder works out the cheapest pack mix for any headcount. For 1,000+ or recurring orders, request a quote.

I bought SmartSmile on Amazon or Walmart. Is it the same product?

SmartSmile is sold on several marketplaces as well as here. On SmartSmile.com you'll find every pack size and color in one place, plus the bulk builder, brushing tools and reorder reminders.

What about shipping and returns?

Shipping costs are shown at checkout before you pay. For returns, see our refund policy, or contact us.

Is there a rewards program?

SmartSmile Rewards, with cash back on every order, is launching soon. Join the early-access list.